Common questions
Short, plain answers to the things people ask most. If yours is not here, email support@studioparallel.au.
Who is MedVault for?
MedVault is built first for people living with ME/CFS, and for anyone with a long-term condition who keeps re-explaining their history to new clinicians. If you find appointments draining and hard to prepare for, it is made for you.
How do I get MedVault?
Download it free from the App Store. It runs on iPhone and iPad. There is no Android version yet.
How much does it cost?
Nothing. MedVault is free to download and use. If that ever changes, we will tell you clearly before anything applies to you.
Where is my medical information stored?
On servers in Australia, and the health details you save are locked on your device before they leave it. There is more on the privacy and security page.
Can MedVault read my medical records?
Not what is stored. Your health details are locked on your own device before they are stored, using a key that is never sent to us, so no server, including ours, can read your saved records. The one exception is something you choose to send: when you ask MedVault to read a document or write a summary, that part is unlocked on your phone and sent, after you have seen it, to the AI service in Australia to do that one job. There is a longer, plain explanation on the how your data is protected page.
What does the AI see?
Only what you choose to send. MedVault shows you what it is about to send first, the AI runs in Australia, and what you send is not used to train AI models. Nothing it finds is added to your record until you confirm it.
Does MedVault give medical advice?
No. MedVault is a place to keep and share your own medical information. It is not a medical device and does not diagnose, advise or recommend treatment. Anything it writes is a plain summary of what you gave it, for you to check.
What happens if I forget my password?
Use the recovery code you saved when you set up, or Face ID or Touch ID if you turned it on. We cannot unlock your health content for you, because we never have the key. If you have lost your password, your device and your recovery code, the content cannot be recovered by anyone. The how your data is protected page explains this trade-off plainly.
Can I delete my account and my data?
Yes. You can delete your account and its data from inside the app at any time. It is your record, and you stay in control of it.
Free. For iPhone and iPad.