Privacy and security

Your records are stored on servers in Australia. When the app reads a document or writes a summary for you, that work also runs in Australia. Your medical information is kept onshore rather than being sent overseas.

The health details you save are locked on your own device before they are sent to be stored. The key that unlocks them is worked out from your password on your device and is not kept on our servers. In practice that means your saved health content is protected in a form that no server, including ours, can read.

Because we cannot read your content, we also cannot unlock it for you. Getting back in depends on you holding your password, your set-up device if you turned on Face ID or Touch ID, or a one-time recovery code you saved. If you lose all of those, the content cannot be recovered, by us or by anyone. That is the trade that keeps it private.

When MedVault reads a document or writes a summary, it uses an AI service that runs inside Australia. What you send is not used to train AI models.

You are always in control of what the AI sees. The app shows you what it is about to send, and nothing it produces is saved or shared until you confirm it.

Access is limited to your own account. You can turn on two-step sign-in for an extra layer of protection, and you can delete your account and its data from inside the app.

MedVault is a place to keep and share your own medical information. It is not a medical device. It does not diagnose, give medical advice, or recommend treatment. Anything the app writes is a plain summary of the information you gave it, for you to check and share as you choose.

Email us at support@studioparallel.au, read the common questions, or see how your data is protected in more detail. The full privacy policy is always available.